Undelivered Order After Multiple Failed Deliveries

My experience with Takealot has been beyond unacceptable.

I have now been waiting almost a month for a parcel that still has not been delivered. Every single day I receive messages saying the delivery has been “rescheduled”, and every single day nobody arrives.

I have provided the correct address, updated the details on the system myself multiple times, sent location pins directly to drivers, spoken to customer support repeatedly, and rearranged my schedule to stay home waiting for deliveries that never happen.

To make matters worse, Takealot’s system then falsely marked the parcel as “delivered”. When I contacted support to inform them this was untrue, I was told it was “a mistake” and that the parcel had in fact NOT been delivered and that a driver still needed to be assigned.

So how does an order get marked as delivered without: • a signature, • proof of delivery, • a delivery photo, • or even a driver assigned?

Takealot could also not provide proof that anyone signed for the parcel because, quite simply, nobody did.

On top of this, I was initially given account credit due to the ongoing delivery failures, only for that credit to later be removed while I still have not received the product I paid for.

This is no longer just poor service. It is misleading, disorganised, and disrespectful to customers’ time and money.

The constant failed delivery attempts, inaccurate tracking updates, and complete lack of accountability are unacceptable for a company of this size. Even the excessive and wasteful packaging used for deliveries reflects a system that feels careless and inefficient.

At this point, I have lost trust in the information provided on Takealot’s platform.

I then phoned support again and emailed every Takealot email address I could find, only to be told that my delivery had once again been “rescheduled”. No phone call. No accountability. No apology. Just another delay.

If Takealot believes this complaint will simply disappear, they are mistaken. I will continue escalating this matter publicly and through the appropriate consumer channels until it is properly resolved.

This entire experience has been exhausting and completely unacceptable.