Undelivered items/Communication methods

My order was shipped and ready for delivery on the 20th of January 2023. However due to load shedding the ATMs were not functional hence I could not get cash as the order was based on COD.

I then rescheduled the delivery to Monday the 23rd January 2023. I waited just until after 12:00 when I received an sms stating that my order has been delayed. When I log onto the Takealot App I found the message saying my order could not be delivered due to "no cash available" this was not true.

I then contacted the number that had called me on the 20th of January 2023 to find out where my order is and why did I receive a message to say no cash available. The person that answered was very rude and unpleasant towards me. I was even asked by that rude person as to why my phone was the only phone that the call was not going through. I felt that was a very unfortunate question based on many network issues experienced during load shedding.

I then requested location of the delivery vehicle and was told the vehicle is still in the area but cannot come to do the delivery.