Undelivered goods

So I've been complaining over twitter and social platforms but clearly that has not work as i am still missing my items that was scheduled and paid to be delivered on Monday 25th Jan.

So Monday 5pm comes and i check the takealot app and notice my order says delivered. I quickly email the helpdesk and send a tweet asking ***! They then respond the Tuesday saying they will sort it out, They notify me that it was a driver mistake. Wednesday same **** no items or communication on how they fixing this ****, I jump back on socials and complain, get feedback and all they keep on saying is the same thing "we know there is nothing worse than waiting for feedback" then why are you creating this "irate client" by making me wait a day for one simple feedback and not solution. Anyway its Thursday no items delivered, still very poor, pathetic and disgusting support structure. To be honest i think i am done with takealot i would rather deal with Telkom support who is the worst in the country than them.