Unbelievably bad service

Trying to get an order delivered is currently worse than pulling a tooth. My order was supposed to be delivered on Saturday... it is now Tuesday.... driver says i was not home last night to take delivery... the gps co-ordinates shows driver was 43km away from my house..but i was not home...Tons of phone calls trying to find out where my parcel iwith various call centre agents lying to me... telling me order has been dispatched - Agent Rhania.I - Nikita.J who is the supposed manager but unable to advise or even lift a finger -pathetic. the only agent who tried to assist Zaeedah.A but her hands are cut off and was the only one advising me that no driver has been assigned to my delivery today. How much longer must i wait and listen to so sorry for the incovenience. I offered to collect my own parcel - no i am not allowed to do that...i cannot speak to Snr Management according to Nikita as they do not speak to public