Unauthorized Order Refund Still Outstanding - Complain marked as resolved

I am extremely disappointed with the service I have received from Takealot and PayJustNow.

Someone used my PayJustNow account to place an unauthorised order on Takealot. I reported the matter, and I was informed that the orders had been cancelled and that I would receive my refund within 4 working days.

It has now been almost two weeks, and I am still waiting for the refund for one of the cancelled orders.

What makes this situation even more frustrating is that my complaint has been marked as “resolved”, despite the fact that I have not received my outstanding refund.

I have followed the required process and have been patient, but I am still left without my money and without a satisfactory explanation.

I am requesting that Takealot and PayJustNow urgently investigate this matter, reopen my complaint, and provide:

- Confirmation of the status of my outstanding refund. - Proof of when the refund was processed. - A refund reference number. - A clear explanation of why my complaint was marked as resolved. - A confirmed date by which I will receive my refund.

This matter remains unresolved, and I expect it to be treated with the urgency it deserves.

Complaint ***

Outstanding refund amount: R1111.34