Unallocated funds

I ordered a book last week on the 22nd July 2015 and did a transfer into their bank account the same day. I inputted the fastpay ref# that was generated by their system . On Monday the 27th July 2015 I called to ask why my account was still awaiting payment. I got told it was unallocated and I should forward POP and I did . It is Wednesday and my funds are still untraceable. It shows on my statement the money went to the correct Takealot account number. What upsets me is that they are sitting with a credit they are unable to allocate and not taking it up with the bank . Every Cashbook clerk knows how that works . The reps promise to call back with feedback and they don't . They always ask customers to rate the support/service and do not improve .