Unacceptable. Unprofessional.

My TAKEALOT delivery, ordered 2 weeks ago, did not arrive. It was confirmed via SMSed that it was supposed to arrive yesterday. I received no apology, but did get this useless message: PARCEL LOST IN TRANSIT. It has now been two days with no communication. Where is my parcel? Am I still getting it? Where is my refund?

No phone lines are open so I only have a 72hour response email to wait for. I NEED MY MASKS. This company has no respect for my time and my hard earned money.