Unacceptable service from Takealot- very frustrating

Takealot used to be a convenient choice though not the fastest. Unfortunately they are not what they used to be. The service is going downward all the time. I am now at the point where I am not interested anymore.

I used to be able to purchase items in the past without checking now you can’t. You either receive second hand used goods that always returned by somebody else or the goods either faulty or not what you ordered.

This is my experience: Example 1 Last month I ordered a fan. When I received and brought it home I could clearly see that it was already used by somebody else as is my experience with so many other products from Takealot. Therefor this was no surprise because nothing I have purchased from Takealot over the last year has ever been new even though I pay the full price. The worst part was when I went to all the trouble to assemble the fan, which was no easy task, the fan was not working and parts were missing. This is now supposed to be a new fan. I had to take time out of my schedule to return the fan and I went somewhere else to purchase a fan. Example 2 I ordered a USB Microsoft Mouse because I SPECIFICALLY need an USB Mouse. On receiving the order I felt prompted to check the mouse but ignored this thought, thinking that surely this is a simple order and surely Takealot should be able to do this simple order and deliver it accurately. To my regret when I arrived home I discovered that the mouse was a wireless mouse. Seriously???

What is going on at Takealot???? I used to just rush in get my order and use it.m, no regrets. But gradually over the last year the service has become so unreliable that you can’t just rush in and take your order home without checking.

Every order of mine was faulty. It started with a kettle that I purchased. The lid is not working, I have to make the lid to close every time I use it. I just never had the time to take it back. Same with other items, either it is wrong or not working. Some faulty items I had to return for what it is worth where some of the other items I just stopped using or throw away because of the poor quality.

Then I want to ask, how on earth can somebody decide for you what you want to use when you ordered a specific item. Who packs the goods at the warehouse and who gives them the right to change my order. How can you have somebody wait two weeks for and order and then give them the wrong item??? Rather let them wait longer for the correct item instead of providing the wrong item, because this is more bearable. How can you as the packer decide for the person who placed the order what they should receive. I have placed an order for an usb mouse for a specific reason. I can’t use a wireless mouse!!!!! So how can you just decide to give me a wireless instead of a usb mouse???? I paid for the mouse not you !!!!! I know the reason for my specific choice.

Now I have to wait another week before I can return the mouse because I can’t go to Takealot during the wee****!!!! How long after the return will I have to wait for the correct mouse.?? How many times do I have to drive up and down and find time to do this to get what I ordered because some clever person decided for me what I need even though I paid. I urgently need a mouse at work, I am experiencing the pain of working without one!!!!’

Why not just make me wait longer for the correct mouse instead of putting me through all this up and down.

I used to trust the service at Takealot, but you can’t do this anymore!! The service used to be good and convenient but not anymore, it had to be for me to start ordering more from Takealot.

I really don’t know what happened but everything I buy has a fault or a problem or is used and secondhand I just can’t manage/keep up taking everything back to return it.

I think it is time to stop supporting Takealot it is not worth it anymore and my experience is very disappointing overall over the last year compared to what I used to get.