Unacceptable service from Takealot Returns

I have been a loyal customer of Takealot for years. Earlier this month I received a damaged item and tried to return it. Firstly I had to request a return twice because the first time it disappeared from the system. Then Takealot started flooding my inbox with messages scheduling a pickup date but every time changing there own scheduled date to the next day. Over a period of 5 days I received 14 messages rescheduling but they never came to pick up the item. On the 6th day there was silence. Today is day 8 and I checked there website. The return was cancelled on the 7th day without any message to that effect. Now I still have the damaged item, I have no refund or credit. This part of their business really needs a lot of improvement.