Unacceptable Service Delivery

I have been waiting for 3 days for my order, which was supposed to be delivered on the 11th. I have received ZERO communication from Takealot, and their Facebook feed is overflowing with complaints around their apparent lack of delivery. It’s disgraceful! They are simply too big an online portal to experience delivery failure. I am in the Western Cape, so it’s not like they have any excuse to offer!

I have sent 2 emails to their online support desk, received notification that my order had been escalated and nothing further. I also spent 28 minutes waiting for their contact Centre. This level of service is diabolical and 100% unacceptable for one of SA’s biggest online shopping portals.

My order Number is #***6 and delivery was due on 11 December.