Unacceptable Service & Damage

I am writing to express my extreme disappointment with Takealot's returns process and customer service. I returned a damaged treadmill with the expectation of a refund or a new, undamaged replacement. My case was assigned to a representative named Julias, who assured me they would investigate and get back to me. Instead of a resolution, I was woken up at 7:30 AM this morning by a delivery of the same damaged treadmill I had returned, without any prior notification or explanation. This shows a complete breakdown in communication and a shocking disregard for my complaint. This oversight has wasted my time, caused significant frustration, and left me with a damaged product and no resolution. It is unacceptable that after waiting for a proper investigation, the only outcome is the return of the original faulty item. I am formally requesting an immediate resolution. If this issue is not rectified promptly, I will be escalating my complaint to the Consumer Goods and Services Ombud. Bianca Oder#***