JS
Jonathan S
1 reviews | Active since Sept 2011
19 Oct 2015, 20:22
Unacceptable Service, Communication, No product!
I have felt over the last two weeks that you value money far more than people. Perhaps that was naive of me to think otherwise. Do you have any concept on how to treat customers and provide a lived and cared for experience? You may make lots of money, but you have not made friends or provided room for loyalty. <br> <br> I placed an order for a new phone, with delivery placed for 2 days. That was two weeks ago. Takealot cancelled the order, renewed another one and still no delivery. I have battled to communicate, have sent over 5 mails and over 20 tweets. I have spoken to Kerri (she seems component) and she promised it would be sent tonight
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takealot.com's replyOfficial
20 Oct 2015, 10:42Hello jonocands,
We understand your frustration and disappointment with the manner in which your query was dealt with over the last two weeks. Our complaints team has investigated the matter and we agree that the level of support and feedback you received is unacceptable and not near to what we wish to provide our customers with. There are a few issues that contributed to your poor experience and we'll be addressing these accordingly with the relevant departments. We've tried calling you to provide you with feedback on the situation, but were only able to reach your voice mail. We'll try calling you again as we'd really like to clarify where things went wrong and hopefully turn this bad experience around with you.
In the meantime we can confirm that both your phone and cover have been shipped and we'll make sure that delivery happens ASAP. Kindly keep an eye out for our call as we'll continue to reach out to you throughout the day.
Sincerely,
takealot.com
We understand your frustration and disappointment with the manner in which your query was dealt with over the last two weeks. Our complaints team has investigated the matter and we agree that the level of support and feedback you received is unacceptable and not near to what we wish to provide our customers with. There are a few issues that contributed to your poor experience and we'll be addressing these accordingly with the relevant departments. We've tried calling you to provide you with feedback on the situation, but were only able to reach your voice mail. We'll try calling you again as we'd really like to clarify where things went wrong and hopefully turn this bad experience around with you.
In the meantime we can confirm that both your phone and cover have been shipped and we'll make sure that delivery happens ASAP. Kindly keep an eye out for our call as we'll continue to reach out to you throughout the day.
Sincerely,
takealot.com
takealot.com's reply20 Oct 2015, 10:42
Official
Hello jonocands,
We understand your frustration and disappointment with the manner in which your query was dealt with over the last two weeks. Our complaints team has investigated the matter and we agree that the level of support and feedback you received is unacceptable and not near to what we wish to provide our customers with. There are a few issues that contributed to your poor experience and we'll be addressing these accordingly with the relevant departments. We've tried calling you to provide you with feedback on the situation, but were only able to reach your voice mail. We'll try calling you again as we'd really like to clarify where things went wrong and hopefully turn this bad experience around with you.
In the meantime we can confirm that both your phone and cover have been shipped and we'll make sure that delivery happens ASAP. Kindly keep an eye out for our call as we'll continue to reach out to you throughout the day.
Sincerely,
takealot.com
We understand your frustration and disappointment with the manner in which your query was dealt with over the last two weeks. Our complaints team has investigated the matter and we agree that the level of support and feedback you received is unacceptable and not near to what we wish to provide our customers with. There are a few issues that contributed to your poor experience and we'll be addressing these accordingly with the relevant departments. We've tried calling you to provide you with feedback on the situation, but were only able to reach your voice mail. We'll try calling you again as we'd really like to clarify where things went wrong and hopefully turn this bad experience around with you.
In the meantime we can confirm that both your phone and cover have been shipped and we'll make sure that delivery happens ASAP. Kindly keep an eye out for our call as we'll continue to reach out to you throughout the day.
Sincerely,
takealot.com