Unacceptable Service and Repeated Delivery Failures

I am extremely shocked and disappointed with Takealot’s service and completely unreliable ETAs. This is now the third order in a row where the delivery ETA provided has not been met.

I pay for Takealot More, yet I have been waiting between one to two weeks for my orders to arrive. I phoned customer service on Friday 23 January, and today is Tuesday, 27 January, yet the situation has only become more confusing and frustrating.

On Friday, I was told that my order was being held up because 1 item had not arrived from the supplier, even though the order was split. According to the notifications I received, the rest of the order was supposed to be delivered on 26 January. That delivery never happened.

When I phoned again this morning to follow up, I was then told that it was another item that had not yet arrived from the supplier — completely contradicting what I was told on Friday, where I was assured that everything else was already at the branch.

To make matters worse, the manager refused to speak to me, which I find absolutely shocking and unprofessional. One has to question whether they understand what being a manager actually means, especially when dealing with long-standing issues and extremely dissatisfied customers.

After all of this, I requested to cancel the order, only to be told that one item cannot be cancelled, despite the delays and misinformation being entirely on Takealot’s side.

The service I have received is unacceptable. The delivery times are even worse. Takealot’s service and reliability have never been this bad, and as a paying Takealot More customer, I am deeply concerned about the declining standards.

This experience has left me both shocked and extremely disappointed, and it seriously calls into question whether Takealot values its customers at all.