Unacceptable Service and Customer Frustrations from Takealot!!

Takealot used to be great...but something seriously went wrong lately. Many issues with orders have been experienced lately and the customer always have to follow up with seemingly little to no ability from Takealot to get issues sorted. Here is the latest experience.... Order was placed 9 February...NO delivery was made and Takealot gave many excuses every time the customer asked about the delays. For the last several weeks Takealot then started arriving at ANOTHER customer's address(this is not even the customer who placed the order). Takealot told the customer they are collecting the returns of the ordered items. Every time the customer as well as us, (the investigating journalists), inform and email Takealot regarding the frustrating matter for the customer who is not even aware of ANYTHING or ANY orders, which Takealot now wants to collect, informing Takealot that absolutely NO items were delivered at all and especially not at the customer where Takealot now wants to 'collect' the UNDELIVERED items. Even after several emails and informing the Customer Support, Takealot then just reschedule the pick up again and again and again....although they've been informed that there is NOTHING to be collected for returns as NOTHING has been delivered and that they are every time bothering the WRONG customer who has NOT ordered the items at all and even wasting the fuel and time of their drivers who are just being showed away every time. It is going into the 4th week now and this issue is STILL not being resolved. NO items were delivered still. NO items are available for collection for returns. NO success in solving this matter. Like we say...Takealot used to be great...but recently they are not just bad but every single experience with them is unacceptable, frustrating and insufficient. Sorry, but we can NOT recommend any potential customer to even try to support Takealot anymore. We did give Takealot MORE than enough time and opportunities to get the issues sorted and promised them that we unfortunately will have to go to the route of feedback to the general public via Social Media and other platforms...upon which they didn't really show any concern. Most probably after this review, Takealot might reply/respond with some kind of 'excuse' again...however the ISSUE IS STILL NOT RESOLVED!