Unacceptable service

<p>Placed an order on 9 September 2016 for same day delivery. Paid and received email attached stating a "gaureented" delivery date. Your website states delivery on gaureented same day delivery is between 3pm -7pm. 7pm can and went with not even a whisper on what is going on. Phoned the delivery department to query what is going on (which put me through to Mr. Delivery(3rd party), who I do not recall having any dealings with )to be told that the warehouse has no stock available, so they can't tell me when there might be stock again. They told me they would escalate the matter to the relevant department and someone would contact me immediately. I sent an email to the customer care department and facebook page hoping for a response, only to be met woth automated responses. </p> <p>So it is now 10 September and I have not heard a word from anybody. Not even a message or call that acknowledges that you are even aware that you completely missed my order. You had no problem accepting my payment.</p> <p>Now I do realise that your terms and conditions state you will take all "reasonable efforts" to ensure availability and accurateness . Would I, a reasonable person, consider it reasonable that you would offer a service to a customer without first confirming if you can perform as per your offer? Yes, yes I would, but I'm guessing that and all the other disclaimers you chucked in there is just to cover you, as I suspect this is a common occurance. For a company that prides themselves on service delivery and putting the customer first I think you should have a good hard look in the mirror cause you are falling far short of the standards you set for yourself.</p> <p>Hopefully not everyone will have to resort to this kind of public shaming in order to get a response from you. </p>