Unacceptable Order Handling: Delays, Split Shipments, and Unreasonable Collection Windows

Firstly, my order was delayed multiple times, with the collection date being shifted repeatedly, making it impossible to plan my pick-up accordingly. These constant changes caused considerable inconvenience and disrupted my schedule.

Secondly, I was surprised to find that my order had been split into multiple shipments. I placed only one order, and with only one order number provided, I had no idea that certain items had arrived earlier with a different collection window. This added unnecessary confusion to the collection process. How am I expected to do multiple collections for the same order?!?

To make matters worse, I received a notification stating that I had until the 14th to collect my order, despite all the delays. This short and unreasonable collection window resulted in the order expiring, and my items being returned. Given the circumstances, this is extremely unfair and frustrating.