Unacceptable, disrepectful and *********

Here is my story in short. I have been a customer since this retailer was only a small fish. But recently I came to an awakening when I needed a follow-up service from them. Late 2017 I purchased a Lenovo Laptop through the retailer and recently the battery started to give problems. I returned the laptop for repairs and was first met with accusations that I tampered with the device and therefore did not qualify for repairs. After a long and tedious dispute, they finally agreed to "send the laptop to the manufacturer".

After a long wait and having to follow up regularly - they never send me updates - they FINALLY sent the laptop back. The battery was recharged but still faulty. I then decided to take the laptop directly to Lenovo and guess what - it was NEVER sent to them from Takealot!!! Lenovo was absolutely amazing, giving regular calls and feedback on the process. They have never done any repairs on the machine and after confirming that there was NO REASON to suspect or consider tampering, as I was accused by the retailer, they replaced the battery and processing unit which was found to be faulty. The laptop was still under guarantee. Thank you TAKEALOT not only for the abysmally bad after sales service but also for outright lying to me! Your customers of over 6 years. Thank you LENOVO for your amazing service, follow up and personal attention.