Unacceptable Delivery Failure and Poor Customer Service from Takealot

I ordered a shipment worth over R17,000 with express delivery for an urgent new office opening (Order #***). Takealot’s customer care center was unavailable all day. The order status indicated: "Out for delivery before 17:00 today." The office has open access with two full-time receptionists and was manned until 19:00, so it’s highly unlikely the driver was missed. The address is easy to find, and I received another package from Takealot, ordered on the same day, without any issues. However, the status of this order now shows: "Recipient wasn’t available to take delivery, so we’ll reschedule." This is completely unacceptable. It appears the driver, unable to complete their rounds, falsely blamed the client to improve their own KPIs. Shame on you, Takealot. If you had an accessible call center, I wouldn’t have to write this review.