Unacceptable Delivery Experience and Automatic Refund

I am extremely frustrated with my recent delivery experience. My order was scheduled for delivery yesterday, but I unfortunately missed the driver by five minutes—an understandable mistake on my part. However, today, the driver arrived at 8:30 AM, the one hour of the day I am not at home due to a gym class from 8 to 9 AM. As a result, my order was automatically refunded without giving me any opportunity to retrieve it.

Not only do I now have to repurchase my items at a higher price, but I am also forced to pay for shipping again. This rigid and inconsiderate process leaves no room for a reasonable resolution. Unlike other delivery services, which I have never had an issue with, your system appears to offer no flexibility or customer consideration.

To make matters worse, I would have been more than willing to collect my order from the depot, but that option was not even made available to me. Instead, my order was refunded without my consent, removing any possibility of retrieving the items I originally purchased. This experience has been both frustrating and completely unnecessary.

I expect a resolution to this issue and a reassessment of your policies to prevent such inflexible handling of deliveries in the future.

I look forward to your response.