Unacceptable Delays and Poor Communication

I placed an order on Takealot on the 17th of April, expecting a smooth and timely delivery. Initially, the estimated delivery date was the 22nd of April. However, as the days went by, I noticed the status of my parcel changed strangely — it went from “shipped” back to “not yet shipped.”

Takealot then rescheduled my delivery to the 28th of April without any clear communication. Today, on the 28th, I contacted customer service only to be told that my order is “still in progress” — no real updates, no clear explanation. It’s been almost two weeks now, and honestly, this feels more like ordering from an overseas platform like SHEIN, not a local company that prides itself on fast delivery.

The lack of communication, constant delays, and confusing updates are completely unacceptable. I expected better service and efficiency from Takealot. Sadly, this experience has made me rethink ever ordering from them again.