Unacceptable customer service

3 Days after my parcel was due to be delivered I phoned them to find out why there was a delay. The delivery adress was wrong and no one had contacted me to inform me of the error. We delt with several people from Mr Delivery and Skynet. Each person passed blame. We were told several different stories about where the package was and that it would be overnighted back to us. Well it's now 3 weeks later and I get an email from takealot saying the package has been returned to them?? No communication between the delivery companies and takealot and we have been the ones running around trying to rectify the situation. Shocking customer service.