Unacceptable Condition of Lindt Chocolates Intended for Corporate Gifts

I am extremely disappointed with the condition in which my recent order of Lindt chocolates was delivered.

I purchased 26 boxes of Lindt chocolates for an important stakeholder meeting taking place on 4 June 2026. These chocolates were specifically selected to form part of carefully curated gifts for our senior stakeholders and business partners. order number #***

Upon receiving the delivery, I discovered that a significant most of the boxes were damaged, with some appearing partially opened. This is completely unacceptable for a premium product and has left me in a very difficult position. These items were intended to represent our organisation professionally, and damaged packaging is simply not suitable for presentation to stakeholders.

I now find myself scrambling to source replacement gifts at the last minute, despite having planned ahead and trusted that my order would arrive in an acceptable condition. and having spent so much money!

I have photographs of the damaged items and am prepared to provide them if required.

As a customer purchasing a premium brand, I expected a far higher standard of care, packaging, and quality assurance than what I have experienced.

I look forward to your urgent response and a satisfactory resolution.