Unacceptable Bad Service not being Resolved

We ordered 3 couches to the value of R18 000 and received 2 x side plates/platters to the value of R260. I am told that they want to first receive the two plates back and make sure the two plates are in order before sending my couches. Really?????? The urgency of this order was explain to 6 different call centre agents whom can't put me in contact with someone in the department that is currently dealing with my matter. I even offered to pay R260 so that they can just send me my goods. No feedback was given. Takealot just happily taking their time while keeping my R18 000.