BP
Beverley P
1 reviews | Active since Dec 2015
06 Dec 2015, 16:47
Unacceptable
I had purchased my item online on the 27 November 2015 and it was available then. After many follow ups they said they waiting stock from a supplier. I did tell them I needed for my daughters birthday.still no mention of no stock. Today I get a mail saying I will be refunded because there's no stock. Why did they waste my time. Surely it should say if there is no stock available!! Now I don't have anything for my daughter birthday. This was my first time buying with them. And this will be my last!!! And I want my money in my account immediately. I'm not waiting another 2 weeks.
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takealot.com's replyOfficial
08 Dec 2015, 16:43Hello Bevs21@,
Thank you for taking our complaints team's call to apologise for the out of stock situation. We do our best to ensure that the stock details listed on our site are an accurate reflection of what we have available to us. We depend on our suppliers to provide us with these details and regrettably the information we received wasn't up to date.
Once again we're really sorry for the unpleasant first time experience and we appreciate that you've placed a new order with us. We promise we'll do our best to ensure that this order is processed and delivered to you without a hitch.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for the out of stock situation. We do our best to ensure that the stock details listed on our site are an accurate reflection of what we have available to us. We depend on our suppliers to provide us with these details and regrettably the information we received wasn't up to date.
Once again we're really sorry for the unpleasant first time experience and we appreciate that you've placed a new order with us. We promise we'll do our best to ensure that this order is processed and delivered to you without a hitch.
Sincerely,
takealot.com
takealot.com's reply08 Dec 2015, 16:43
Official
Hello Bevs21@,
Thank you for taking our complaints team's call to apologise for the out of stock situation. We do our best to ensure that the stock details listed on our site are an accurate reflection of what we have available to us. We depend on our suppliers to provide us with these details and regrettably the information we received wasn't up to date.
Once again we're really sorry for the unpleasant first time experience and we appreciate that you've placed a new order with us. We promise we'll do our best to ensure that this order is processed and delivered to you without a hitch.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for the out of stock situation. We do our best to ensure that the stock details listed on our site are an accurate reflection of what we have available to us. We depend on our suppliers to provide us with these details and regrettably the information we received wasn't up to date.
Once again we're really sorry for the unpleasant first time experience and we appreciate that you've placed a new order with us. We promise we'll do our best to ensure that this order is processed and delivered to you without a hitch.
Sincerely,
takealot.com