Unable to tell their clients the truth

Sadly my initial good experiences have decently turn terrible. My last two orders have been a disaster. Takealot simply don’t tell their clients the truth. In my first order I was told my parcel was damaged in the first email. When I queried it as it was an aluminium tool (hard to break) they said it was lost! When I queried it again they said the supplier was at fault and had not delivered the item. I had to wait 4 weeks for a replacement. My second order arrived the other day but the driver looked at the box and realised it looked damaged, takealot sent an email and guess what my parcel had been lost?!? Seriously they struggle to tell the truth. I am now told, my delivery will arrive 4 weeks after the original date! I’ve decided to support other business going forward.