WH
William H
1 reviews | Active since Jul 2011
04 Dec 2015, 07:54
Unable to return brand new faulty mouse
I order a mouse from Takealot on the 27th or November and it was delivered on the 30th.<br> Upon opening the box I saw that the left mouse button was faulty.<br> <br> I logged a exchange request on the 30th as was promised exchange buy the 3rd of December.<br> Nothing came of it!!! I'm not stuck with the brand new faulty mouse, Takealot has my money and I'm out of pocket for it.<br> <br> I contacted Takealot customer care &
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takealot.com's replyOfficial
04 Dec 2015, 11:04Hello unhappyt,
Thank you for taking our complaints team's call to clarify the situation w.r.t. your return request and to apologise for the delay in getting it concluded. A duplicate replacement order was wrongfully created for your replacement which led to the delay. As discussed with our team we'll definitely honour your replacement and will make sure that this is actioned ASAP.
Our team is liaising with the relevant courier to get an update on the drop and collect request and they'll feedback to you shortly.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to clarify the situation w.r.t. your return request and to apologise for the delay in getting it concluded. A duplicate replacement order was wrongfully created for your replacement which led to the delay. As discussed with our team we'll definitely honour your replacement and will make sure that this is actioned ASAP.
Our team is liaising with the relevant courier to get an update on the drop and collect request and they'll feedback to you shortly.
Kind Regards,
takealot.com
takealot.com's reply04 Dec 2015, 11:04
Official
Hello unhappyt,
Thank you for taking our complaints team's call to clarify the situation w.r.t. your return request and to apologise for the delay in getting it concluded. A duplicate replacement order was wrongfully created for your replacement which led to the delay. As discussed with our team we'll definitely honour your replacement and will make sure that this is actioned ASAP.
Our team is liaising with the relevant courier to get an update on the drop and collect request and they'll feedback to you shortly.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to clarify the situation w.r.t. your return request and to apologise for the delay in getting it concluded. A duplicate replacement order was wrongfully created for your replacement which led to the delay. As discussed with our team we'll definitely honour your replacement and will make sure that this is actioned ASAP.
Our team is liaising with the relevant courier to get an update on the drop and collect request and they'll feedback to you shortly.
Kind Regards,
takealot.com