GN
Gavilan N
1 reviews | Active since Mar 2010
25 Feb 2015, 15:11
Unable to purchase daily deal due to website issue
Tried to purchase the JBL Sync 500 since 9am this morning. At this point there was at least 27 in stock. Kept on trying to add it to my cart and it kept saying page unavailable. <br> <br> At the stage when I could eventually add it to my cart it was reverted back to the old price as the deal was then sold out. Really disappointed that @ Takealot that I could not benefit due to their short fall in being able to handle the traffic to their webpage. <br> <br> Been a loyal customer for a long time and have always been happy with their service up until today.<br> <br> I though you guys could have made improvements from your \Black Friday"disaster but clearly you have not....."""
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takealot.com's replyOfficial
25 Feb 2015, 16:06Hello Gavilan101,
We completely understand your disappointment by the issues experienced with our site today & would like to sincerely apologise. We know this is not what you'd expect form us & neither do we. We're doing our best to assist customers who were affected by this & are liaising with our suppliers to see if it's possible to source more stock of the JBL headphones. We can't promise we'll be able to, but are trying all our options.
We've already tried calling you to inform you of the situation, but we'll most likely only have clarity on the stock availability tomorrow. We'll call again a bit later & keep you updated.
Sincerely,
takealot.com
We completely understand your disappointment by the issues experienced with our site today & would like to sincerely apologise. We know this is not what you'd expect form us & neither do we. We're doing our best to assist customers who were affected by this & are liaising with our suppliers to see if it's possible to source more stock of the JBL headphones. We can't promise we'll be able to, but are trying all our options.
We've already tried calling you to inform you of the situation, but we'll most likely only have clarity on the stock availability tomorrow. We'll call again a bit later & keep you updated.
Sincerely,
takealot.com
takealot.com's reply25 Feb 2015, 16:06
Official
Hello Gavilan101,
We completely understand your disappointment by the issues experienced with our site today & would like to sincerely apologise. We know this is not what you'd expect form us & neither do we. We're doing our best to assist customers who were affected by this & are liaising with our suppliers to see if it's possible to source more stock of the JBL headphones. We can't promise we'll be able to, but are trying all our options.
We've already tried calling you to inform you of the situation, but we'll most likely only have clarity on the stock availability tomorrow. We'll call again a bit later & keep you updated.
Sincerely,
takealot.com
We completely understand your disappointment by the issues experienced with our site today & would like to sincerely apologise. We know this is not what you'd expect form us & neither do we. We're doing our best to assist customers who were affected by this & are liaising with our suppliers to see if it's possible to source more stock of the JBL headphones. We can't promise we'll be able to, but are trying all our options.
We've already tried calling you to inform you of the situation, but we'll most likely only have clarity on the stock availability tomorrow. We'll call again a bit later & keep you updated.
Sincerely,
takealot.com