1 reviews | Active since Jan 2015
Unable to organize couriers.
We ordered a baby booster seat from [URL Removed] it arrived next day in George (was very impressed), but we selected to pay COD, and takealot organized a courier that doesn't accept COD payments. I emailed takealot and they said we must go to absa and pay by EFT, I'm too busy at the moment to get to a bank so I requested a return.<br> <br> A day later I get a call saying the couriers have left me missed calls and can't get hold of me, even though my phone has been right next to me for the past week. No calls. Later that afternoon I get an email saying the return is at their warehouse, I read this while looking at the return sitting by my front door. I then re-submit a return form and I get another phone call saying the couriers can't get hold of me, I tell them bull, no-one has phoned me for the past day. <br> <br> I have now re-submitted ANOTHER return form. If this is a ploy to get me to just do an EFT for the item its not going to work. The only thing that is bothering me is dealing with this *********** company, the items is fine living by my front door, my dog uses it as a headrest.
We are terribly sorry that you may have been inconvenienced by the incorrect process of delivering your order and the miscommunication of your return.
Thank you for taking our complaints teams call today and allowing us to investigate this matter and to have your parcel collected as soon as possible.
We will be in touch with you again shortly to make arrangements and conclude your request.
Regards
Takealot.com
We are terribly sorry that you may have been inconvenienced by the incorrect process of delivering your order and the miscommunication of your return.
Thank you for taking our complaints teams call today and allowing us to investigate this matter and to have your parcel collected as soon as possible.
We will be in touch with you again shortly to make arrangements and conclude your request.
Regards
Takealot.com
