Unable to login, due to broken login portal and even more broken 'new password' portal

Haven't been able to login for more than a week due to 'new password' portal not working on multiple browser applications. Customer service literally told me there's nothing wrong on their side then left it there. I told them I'm changing to Makro online. Then the next assistant told me that they'll look into it from a technical side and revert back in 24 hours. It's now 2 days later and I've heard nothing. Why bother, when Amazon delivers within 7 days? Makro within 24 hours.