Unable to help or assist

I ordered a phone worth R4362 on Tuesday evening, 24 October 2017 and mistakely order payment method of COD. I called them the next day to change method to eft or cc and they were unable to assist even although the order was not dispatched. They said I needed to cancel order and reorder which would change delivery date of 27 October 2017.

I tried to speak to manager and they refused and instead gave me another agent who was apparently a supervisor. They were not able to give me a managers name or contact details. I cannot believe people in the service industry not doing this. It is shameful and *********.

I told them I would not let this go. According to the app and website, the delivery is for 27 October 2017 and it was in Durban dispatch for delivery on 26 October 2017. Apparently if there is a problem with delivery, they will sms or email of which I have receive none. I am waiting for delivery on 27 October which is today.

So I went to withdraw cash for delivery date of Friday 27 October 2017

Knowing how terrible they service is I called yet once again to ask if I could collect at the Durban depot as somebody at the same office as me received a parcel this morning after order a day after me on Wednesday 25 October 2017.

The call centre or contact number then informed me that the parcel was not at the depot in Durban as per tracking information.

I was fuming once again and they managed to give me a managers name, Trcaey who has authority to actually assist me and would call me before 12pm on Friday 27 October 2017.

She still hasn't called at 13.50.

What is going on with this company and do they do this to all their clients?

Do they know or understand customer service?

Allistaire ********** 649