Unable to exchange defective printer

Hello Takealot

We ordered a printer and it was defective

I submitted a return for a new one for collection and you did not collect

I then took it to the Midrand pick up point who said that they couldn’t assist cause the system had a an issue and that I should come back in 2 weeks

When I returned, I took it to Takealot Strydom park who took the printer and advised that they would have head office collect it

They called me to say head office did not collect it and asked me to log another return, but now that return is flagged as ineligible

Now I’ve been stuck with a printer that doesn’t work for 5 months

Can someone call me to sort this out