1 reviews | Active since Mar 2014
Unable to answer my questions on delivery/collection
<p>I purchased a DSTV explora online, and I called and enquired as to when the item would be delivered and the agent I spoke to informed me that he does not know when it will be delivered it could be Wednesday next or before. So I asked him what if I want to come collect the item myself as I stay closer to Montague Gardens Warehouse, and he did not know either. So I asked if he can find out for me, and he gave a whole long string of story which made little to sense. So I informed him that I need the item for tomorrow's games, fully installed and there's none concrete he could tell me on this matter. I gave up, as he was just wasting my airtime wabbling. To make it worse he did not even want to escalate this matter if he could not give the answers I wanted? Ridiculous!</p> <p> </p> <p>Please assist if possible, I am even willing to go collect it if needs be. But delivery to my place takes first prize.</p>
Hello krakri.ak,
We are so sorry for the poor experience with your latest order.
Thank you for accepting our call today and allowing us to assist.
We will keep you posted.
Regards
Takealot.com
Hello krakri.ak,
We are so sorry for the poor experience with your latest order.
Thank you for accepting our call today and allowing us to assist.
We will keep you posted.
Regards
Takealot.com
More Problems: The Installer I was assigned after I sent the sms for the installation informed me that he's too busy to know when he can be able to assist me, and he's got other bigger projects he's working on, and I should find another installer to assist me because there's many in Cape Town. I called in to address the issue with Takealot.com and the agent informed me tha I must first collect the dstv decoder and dish then call in to ask for assistance. I asked him why he could not just try resolve the matter now, and find me someone that can help/assist in installing the dish either today or early tomorrow morning. He kept putting the phone down, and did not seem to even know the processes around these issues. So what am I expected to do now? Call Dstv myself and ask for installer or will Takealot resolve this? Please advise asap!
More Problems: The Installer I was assigned after I sent the sms for the installation informed me that he's too busy to know when he can be able to assist me, and he's got other bigger projects he's working on, and I should find another installer to assist me because there's many in Cape Town. I called in to address the issue with Takealot.com and the agent informed me tha I must first collect the dstv decoder and dish then call in to ask for assistance. I asked him why he could not just try resolve the matter now, and find me someone that can help/assist in installing the dish either today or early tomorrow morning. He kept putting the phone down, and did not seem to even know the processes around these issues. So what am I expected to do now? Call Dstv myself and ask for installer or will Takealot resolve this? Please advise asap!
It is clear to me that not everyone is well clued up about their business operations at Takealot.com. Having said that I must express the greatest gratitude to Nathan who assisted me promptly in resolving the issues earlier addressed. I really appreciate it and to that end he's the reason why my rating changes but for the rest of the staff members I dealt with up until the warehouse when I collected the item, I was not impressed at all.
It is clear to me that not everyone is well clued up about their business operations at Takealot.com. Having said that I must express the greatest gratitude to Nathan who assisted me promptly in resolving the issues earlier addressed. I really appreciate it and to that end he's the reason why my rating changes but for the rest of the staff members I dealt with up until the warehouse when I collected the item, I was not impressed at all.