*****ulent Debit for Takealot More Trial

While logged into my Takealot account on the iPhone mobile app, I was offered a trial for Takealot More. I proceeded with the trial as the app explicitly displayed a debit amount of R1 at the payment gateway when I added my card. However, once the transaction was processed, I was instead charged R99 without any prior notification of this change.

Upon reviewing the terms, I have noted Clause 4, which states that a user is not eligible for the trial if they have received it within the past 12 months. I acknowledge this condition, but the problem is that the app should never have offered me the trial in the first place since I was already logged in and clearly did not qualify. Furthermore, allowing a displayed debit amount (R1) to be changed to a higher charge (R99) without any warning at the payment stage is deceptive and unacceptable.

This indicates serious flaws in Takealot’s system, which likely affects other users who may have been unknowingly charged in the same manner. The fact that the system allows ineligible users to proceed with the trial and then charges them a different amount than what was displayed at checkout is misleading and *****ulent.

To make matters worse, when I contacted customer support, the agent refused to escalate my complaint despite my clear explanation of the issue and my request for escalation. This lack of accountability and unwillingness to address a legitimate concern is deeply concerning.

I demand an immediate resolution, including a full refund of the R99 that was wrongfully debited from my account. Additionally, I request that this matter be escalated to the relevant department for investigation and that Takealot implements proper safeguards to prevent this from happening to other customers in the future.