1 reviews | Active since Jan 2015
Two weeks to tell me they are out of stock
I like Takealot, they have great specials. So a couple of weeks ago I ordered an Lenovo laptop that was on special for an incredible price. My laptop is broken and I need to replace it. <br> <br> The day after I saw the special - I ordered the machine and paid for it straight away. Two weeks later I receive an email to inform me that the product is out of stock. <br> <br> So I am assuming one of three things happened: they didn't allocate me the machine when I ordered - maybe because I did not choose next day delivery, so by the time they were due to send me my laptop they were out of stock. They do not stock sufficient supplies to cater for their special, or they made a mess-up and were selling the wrong machine (the specks were awesome) at the wrong price. <br> <br> Either way I now have to go and look for another machine - and it leaves a very bitter taste in my mouth because I know that I am not going to get anywhere near as good a deal as they were offering - which burns my butt. <br> <br> I am also waiting for my refund.... <br> <br>
Our aim is to offer the best online shopping experience around so it's disappointing to hear we've let you down like this. We're really sorry for the out of stock situation and we'd appreciate the opportunity to try and turn this experience around with you. We've asked our complaints team to liaise with our buyer on this matter to see how best we're able to try and remedy the situation. We kindly ask that you give them a little bit more time to look into our options and to also investigate what has caused this issue. They'll be in touch with you as soon as they've received the necessary information to assist.
Kind Regards,
takealot.com
Our aim is to offer the best online shopping experience around so it's disappointing to hear we've let you down like this. We're really sorry for the out of stock situation and we'd appreciate the opportunity to try and turn this experience around with you. We've asked our complaints team to liaise with our buyer on this matter to see how best we're able to try and remedy the situation. We kindly ask that you give them a little bit more time to look into our options and to also investigate what has caused this issue. They'll be in touch with you as soon as they've received the necessary information to assist.
Kind Regards,
takealot.com
