1 reviews | Active since Apr 2012
Two Orders in a Row Messed Up
I placed an order on Jan 25th and paid for express shipping since I was going away on Friday and I needed the item before then. I received the order the next day but to my dismay one item was incorrect, so I arranged an exchange (minutes after receiving shipment). When the exchange arrived (ONLY ON THURSDAY!!!) it was once again wrong so I was without my item by Friday despite paying for express shipping.<br> <br> This was very annoying but I gave takealot another chance and placed another order on 19 Feb, I have just received the order and once again there is an item that is incorrect. Instead of a 2m micro usb cable I was sent a 1m type B usb cable (printer cable). On the packaging a white sticker has been stuck over what the cable is claiming it to actually be a micro usb cable. The packaging claims the contents to be 2 type B cables while there is only one so I have no idea what is going on here.<br> <br> When I want to exchange the item for the correct one the only option I am given is to credit my account which I don't want. <br> <br> What worries me is the saga that awaits however since every return through takealot we have ever processed (all incorrect shipping or DOA) has been a nightmare.
This is very disappointing to hear on all accounts & we're sorry for the frustration you've experienced. Although our returns process isn't an instant one, it definitely shouldn't be causing you so many headaches. We're the first to admit we're not perfect & that mistakes are made, but it's unfortunate that you've experienced the same issue twice in such a short period & we're sorry for dropping the ball like this.
We'll instruct our complaints team to look into your order history & address the problem areas with the parties involved. We'll also be in touch to assist with the correction of your recent order as quickly as possible.
Sincerely,
takealot.com
This is very disappointing to hear on all accounts & we're sorry for the frustration you've experienced. Although our returns process isn't an instant one, it definitely shouldn't be causing you so many headaches. We're the first to admit we're not perfect & that mistakes are made, but it's unfortunate that you've experienced the same issue twice in such a short period & we're sorry for dropping the ball like this.
We'll instruct our complaints team to look into your order history & address the problem areas with the parties involved. We'll also be in touch to assist with the correction of your recent order as quickly as possible.
Sincerely,
takealot.com