yM
yolandi M
1 reviews | Active since Aug 2015
03 Aug 2015, 13:28
Twice an incorrect item was delivered
I have ordered a cd for my daughter for her birthday. When the parcel arrived, the incorrect cd was delivered although the dispatch note stated the correct cd. I went in on the site and said that the item delivered was not the item requested or the item reflecting on the dispatch note.<br> <br> After re-ordering the same cd, it got delivered to me today with exactly the same incorrect cd of the first time. So still I am without the correct cd for my daughter.<br> <br> I would advice the packers to check the document and the product BEFORE sending it. :)
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Replies (1)takealot.com's replyOfficial
03 Aug 2015, 14:14Hello YolandiMaas,
We're sorry that the wrong CD was delivered to you twice and apologise for any inconvenience caused. Our complaints team will look into this with the buyer and warehouse team to determine where this is going wrong and they'll make sure the necessary changes are implemented to prevent this from happening again. They'll need some time to address this, but will be in touch with feedback and assistance as soon as possible.
Kind Regards,
takealot.com
We're sorry that the wrong CD was delivered to you twice and apologise for any inconvenience caused. Our complaints team will look into this with the buyer and warehouse team to determine where this is going wrong and they'll make sure the necessary changes are implemented to prevent this from happening again. They'll need some time to address this, but will be in touch with feedback and assistance as soon as possible.
Kind Regards,
takealot.com
takealot.com's reply03 Aug 2015, 14:14
Official
Hello YolandiMaas,
We're sorry that the wrong CD was delivered to you twice and apologise for any inconvenience caused. Our complaints team will look into this with the buyer and warehouse team to determine where this is going wrong and they'll make sure the necessary changes are implemented to prevent this from happening again. They'll need some time to address this, but will be in touch with feedback and assistance as soon as possible.
Kind Regards,
takealot.com
We're sorry that the wrong CD was delivered to you twice and apologise for any inconvenience caused. Our complaints team will look into this with the buyer and warehouse team to determine where this is going wrong and they'll make sure the necessary changes are implemented to prevent this from happening again. They'll need some time to address this, but will be in touch with feedback and assistance as soon as possible.
Kind Regards,
takealot.com
