tv screen

IF I COULD GIVE THEM A ZERO STAR I WOULD. WE BOUGHT MY MOM A TV AND HAD A FAMILY DEATH IN OUR FAMILY DURING THAT TIME. DUE TO THIS, WE ONLY MANAGED TO OPEN THE PARCEL AFTER THE 7 DAYS AND THE SCREEN WAS DAMAGED. WE IMMEDIATLY CONTACTED THEM AND EXPLIANED OVER THE PHONE WHAT HAPPENDED. WE LODGED A RETURN AND THEY DECLINED DUE TO THE 7 DAY POLICY. WE PHONED THEM AND EXPLAINED ONCE AGAIN WHY WE COULD NOT OPEN THE PARCEL BEFORE THE 7 DAYS. THEY TOLD US THEY HAD PROCEDURES IN PLACE FOR THIS, AND WE HAD TO LODGE ANOTHER RETURN, WHICH WE DID. THEY NEVER RETURNED THE TV TO US; HOWEVER, WE DID AS THEY ASKED AND THE COURIER CAME AND LEFT FOR THERE WAS NO TV TO COLLECT. IT IS NOW THE 19TH AND THE ORIGINAL CALL WAS MADE ON THE 5TH OF SEP. EVERYTIME WE CONTACT THEM IT’S THE SAME STORY, THEY BUSY WITH THIS AND IT’S PENDING.... THIS IS THE WORSE EXPERIENCE OF MY LIFE AND THEY HAVE NO COMPASSION FOR WHAT HAPPENED IN OUR FAMILY. I URGE YOU NOT TO USE THEM AT ALL. A DEATH IS NOT SOMETHING WE ASKED FOR, AND NOW THEY USE THIS AS AN EXCUSE FOR US NOT OPENING THE PACKAGE WITHIN 7 DAYS. THEY SHOULD HANG THEIR HEADS IN SHAME.