Tskealot missing components

A George and Mason 3 piece patio bistro set arrived without an essential component-a set of support poles for one of the chairs. The packaging was discarded during the assembly process. Although Takealot was responsive, they want the entire set disassembled and with original packaging returned to refund. Packaging not available any longer and I can not disassemble the set again. My review was rejected by Takealot. I simply want the missing components delivered in order to complete assembly.