Trying to complain on their site is a waste of time

Trying to complain on their site is a waste of time. I pay for takelot more premium and must still pay extra when purchasing items, yet my last 2 orders, never received updates on progress of my orders, straight from payment received and next update was delivery ready for collection. Made a purchase yesterday evening paid for next day delivery and nothing. Isnt paying for takelot more premium then paying extra for next day delivery just daylight ******* and wrong, its actually ***** and theft and misleading. Should I approach the national consumer commission and report takelot to the competition commission???