transaction not going through

regret making a purchase through [URL Removed] this morning (10/09/15). first my transaction does not go through when making a purchase, called the call centre which told me to try again promising i won't get billed twice, of which i got billed twice. called to the bank to confirm and they told it is reserved for takealot. and takealot must bank it as it is reserved for them. calling 3 hrs later i'm being told to wait 24hrs for accounts department to clear, after escalating now i'm being told the money is not with them i must go back to the bank. I calls the bank they tell me to wait 5 working days to get authorisation from takealot. now really frustrated and angry at the inconvenience caused by online shopping. [URL Removed] just sucks. learnt my lesson not to trust these online shops.