RA
Richard A
1 reviews | Active since Sept 2012
09 Mar 2016, 13:58
Transaction incomplete but Discovery Miles gone!!
On 8th March I tried to purchase a Samsung Sounbar using discovery miles with sameday delivery. Basically the miles went out of my Discovery Miles account, but Takealot order says still awaiting payment, when trying to pay through the PAYU gateway my discovery miles are gone. I have contacted Discovery and Takelot several times and no resolution - no soundbar for my wifes party on Saturday 12th March!!!! Why am I the customer trying to resolve a back office issue -can somebody please fix this so I can get my purchase before Saturday and somebody phone me - enough with emails? Discovery WRefNo#***#- Takelot Order ***
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takealot.com's replyOfficial
09 Mar 2016, 16:05Hello raldous,
It is with great regret that we learn of the frustration and inconvenience you have experienced with your Discovery Miles payment.
Thank you for taking Sheena's call earlier and giving us the opportunity to assist. Please contact Discovery for more information regarding the reversal of your Miles.
Regards
Takealot.com
It is with great regret that we learn of the frustration and inconvenience you have experienced with your Discovery Miles payment.
Thank you for taking Sheena's call earlier and giving us the opportunity to assist. Please contact Discovery for more information regarding the reversal of your Miles.
Regards
Takealot.com
takealot.com's reply09 Mar 2016, 16:05
Official
Hello raldous,
It is with great regret that we learn of the frustration and inconvenience you have experienced with your Discovery Miles payment.
Thank you for taking Sheena's call earlier and giving us the opportunity to assist. Please contact Discovery for more information regarding the reversal of your Miles.
Regards
Takealot.com
It is with great regret that we learn of the frustration and inconvenience you have experienced with your Discovery Miles payment.
Thank you for taking Sheena's call earlier and giving us the opportunity to assist. Please contact Discovery for more information regarding the reversal of your Miles.
Regards
Takealot.com