MW
Monica W
1 reviews | Active since Jun 2015
08 Dec 2015, 15:35
Tower Splash 'n Learn Count & Colour Bundle
I ordered the Tower Splash 'n Learn Count & Colour Bundle for my daughter which was supposed to come with a soft toy. The order was paid for in full only for the toy to be missing when it was delivered. I was then told that the Tower Splash 'n Learn Count & Colour Bundle did not come with a soft toy yet it was advertised that it did indeed come with one. This has been going on since the goods were delivered on Friday 4th December and on the same day i notified Takelot. I am not at all happy and find it very sad as I have bought numerous items from Takelot.<br> <br>
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takealot.com's replyOfficial
08 Dec 2015, 17:16Hello MEWoest,
We apologise for delivering an incomplete item to you and for the frustrating experience this has led to since. We have liaised directly with the supplier who has confirmed that they will ensure the missing item is delivered to you by Thursday this week. Our complaints team will follow up on this delivery with you to ensure it was completed as promised. Once again we're sorry for the struggles and delay in getting this matter sorted out.
Sincerely,
takealot.com
We apologise for delivering an incomplete item to you and for the frustrating experience this has led to since. We have liaised directly with the supplier who has confirmed that they will ensure the missing item is delivered to you by Thursday this week. Our complaints team will follow up on this delivery with you to ensure it was completed as promised. Once again we're sorry for the struggles and delay in getting this matter sorted out.
Sincerely,
takealot.com
Best regards,
takealot.com's reply08 Dec 2015, 17:16
Official
Hello MEWoest,
We apologise for delivering an incomplete item to you and for the frustrating experience this has led to since. We have liaised directly with the supplier who has confirmed that they will ensure the missing item is delivered to you by Thursday this week. Our complaints team will follow up on this delivery with you to ensure it was completed as promised. Once again we're sorry for the struggles and delay in getting this matter sorted out.
Sincerely,
takealot.com
We apologise for delivering an incomplete item to you and for the frustrating experience this has led to since. We have liaised directly with the supplier who has confirmed that they will ensure the missing item is delivered to you by Thursday this week. Our complaints team will follow up on this delivery with you to ensure it was completed as promised. Once again we're sorry for the struggles and delay in getting this matter sorted out.
Sincerely,
takealot.com
Best regards,