Totally *********** Takealot.

I have never come across a more *********** workflow before in my life...

With a year of operation a Dremel that I bought at Takealot broke. Then initial error was on our side as we only returned the device and not the accessories the device comes with. Then this whole thing fell apart because nobody can keep track of the items being returned.

Here is compressed version of the events that followed:

9 December 2024 - Return request created reference - MRRN-Z8V7Q-67R7 and the device was dropped off the same day at the Retreat office.

11 December 2024 - request received to return accessories and an email was sent to Takealot to ask if I needed a new return label/QR code. No response was received and we dropped off the accessories on the 12 December and received a manual receipt from the team at the Retreat office as well, which I then emailed to them.

19 December 2024 - The original item was sent back to the delivery address, of the purchase, without the accessories that were dropped off on the 12th December. The item, still broken and has not been looked at.

2 January 2025 - Showed up at the Retreat office with the receipt for the manual drop-off of the accessories, we were then advised that the accessories are not there and to wait for further information.

10 January 2025 - Received new drop-off request from Gillian.L to drop off the item (as Takealot already had the accessories) using return reference number MRRN-ZM6DE-WJR9. The receiving clerk at Retreat's collection point called and spoke to someone at DC at length after accepting the item.

In this week I received the accessories back without the item, After the countless emails sent back and forth and being assured by the clerk at the Retreat drop-off location (after calling the main branch) that this issue would be resolved.

No I have the accessories, and no device, soon I will get another email to return the accessories and this whole process will repeat itself. Can someone, preferably with understanding, please look into this at Takealot to get this resolved? I feel, at this point, I am due some compensation for this up and down and back and forth. This kind of incompetence needs SERIOUS addressing.