Totally dissatisfied customer whom purchased a Benice professional facial Sauna from your Company which was defective

I am totally appalled, that the merchandise purchased on Order Number ***6 via Takealot.com, which Icollected at Brackenfell Pick up point on 23rd of September 2020 was not working the first time, I put it on to use it. I explicitly followed all the instructions 100% to the manual provided in the box,yet the device when tested is not working and is defective. I requested full refund from Takealot.com immediately after I discovered (04/10/2020)this device is faulty, yet the refund request was concluded saying not eligible on the app, i see today (05/10/2020)that they have been deemed eligible for a refund. Yet this is totally not my fault, what am I to do with a device that I purchased for R799 from Takealot.com that is not working. I think in terms of the consumer act of South Africa, that it is obsurd that i should take a loss on a defective product, whilst I have everything even the original packaging the device was received it. It is a manufacturers defect and I expect to be reimbursed or have this device replaced for the inconvenience caused on this matter. My contact number can be found on my Takealot.com profile.