Totally disgusted

I ordered some goods from Takealot.com to be delivered. I then got an SMS telling me my "delivery" was ready for collection. I lodged a complaint and all I got in return was to Rate the representative dealing with my problem. I never heard from this person David Vaphi my problem has not been resolved and now I am being ignored. I will never order from them again there are plenty of other companies to order online from. I really don't need this frustration.