GB
Gila B

1 reviews | Active since Feb 2016

16 Feb 2016, 09:33

Total Ripoff

The first time I used takealot was an absolute nightmare. After much frustration and many calls later, they finally gave me a R75.00 credit, which I was hesitant to use because of my experience. But my son needed to print a project in color and so I used my credit, plus extra, to purchase the toner I needed.<br> BAD BAD BAD MISTAKE!!<br> They sent me a generic cartridge, which has obviously been refilled, as the box was damaged. Lo and behold..... it was no filled properly. It DID NOT print in full colour, and only printed in the colors of an empty cartridge. Difficult to explain. <br> I think they thought they could rip me off because I had the credit and was not paying the \full\" amount. And they did. Needless to say, I will not be using [URL Removed] again. Shocking service. Even worse after sales service. Everyone just passes the buck!<br> "

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Replies (1)
takealot.com
takealot.com's reply16 Feb 2016, 17:21
Official
Hello gb26,

We are truly sorry for this experience. Thank you for taking Maxine's call earlier to discuss. Rest assured, we have sent an urgent escalation to our Operations Department, who will contact the seller as a matter of priority to ensure we come to an amicable resolution. We will be in touch again as soon as feedback has been received.

Regards
Takealot.com

Best regards,