Total of 2 weeks that Takealot has my money, without producing the correct product, or refunding my money

Placed an order for a Samsung 27" Full HD 100Hz 5ms Flat Monitor on Takealot on the 19th of Dec 2024 a gift for my son with Takealot's Guaranteed Express via Takealot more I will get it 20th Dec 2024. On the 20th of Dec 2024 they deliver the wrong screen, my wife who received it, did not know the difference between a 27" and 24" thus accepted it. Once I received it and saw it was wrong, I logged a return. They picked up the incorrect screen the next day. Safe to say my son was disappointed with no gift for Xmas but Takealot eventually confirm on the 24th that they will send the replacement on the 28th of Dec. On the 28th of Dec again the wrong screen came, and suddenly they changed my order to a 24" after confirming the 27" on the 24th of Dec. Now this is not what I ordered or paid for, I have all the emailed order confirmations, even the replacement confirmation of the 24th of Dec stating Samsung 27" Full HD 100Hz 5ms Flat Monitor. This is *********, they made a mistake on their description, and instead of owning up, they still try to give me the wrong product. Now, I am sitting with a kid who is extremely sad because on the 28th of Dec his Xmas gift has still not arrived. I call the call centre and all they say is sorry sir, we will refund your money in 3 - 5 days and do whatever you want this is the process. Now hopefully my son will have his Xmas gift bought from a reputable store once the refund is processed in another week. Total of 2 weeks that Takealot has my money, without producing the correct product, or refunding my money. Takealot no more should be the slogan.