Total disregard for Consumer Rights!

Pathetic service! Sent an item back to them 3 weeks ago that does not keep its charge! Well within the 6 month warranty! they are now refusing to refund me! This is against my consumer rights and their own policy! I will be taking action against them! I want a full refund NOT a fixed item!!!! Takealot policy: "You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference)"