Too busy to address concerns
I have supported Takealot for a long time. I feel the need to share my latest experiences with others because Takealot seems to have lost its client care, and it's easier to collect and refund than to establish what went wrong. In the last 12 months more and more third party suppliers are on board, thus different warranties (Amazon has an a-z guarantee). I thank you for offering to collect and refund, however that means the item I ordered must go for assessment (never used and dropped off today, damage seen whilst unpacking), then be credited, then reordered and then supp**** again. So much for ease of online shopping. The adverts on your site such as watt ratings and contents are misleading so basically inaccurate. Agreed only some items so I must be lucky. Online selling has now been adopted by nearly all suppliers and using Google and price check allows price comparison. Of my last 3 orders only 1 box was slightly manhandled, the one today was trashed. It's easy to blame the driver but Takealot show no interest in establishing where the damage is occuring. Takealot, I thank you for prior years good service, but my loyalty only goes so far. Makro, Incredible connection, Loot, Bid or Buy (which share some of your suppliers), Amazon, and AliExpress all offer me what you do, so if you take away the ease of shopping experience why should I stay loyal? Today again I was told the your source/supplier would verify box contents on a defy vacuum......... Close of business still nothing. I paid the premium of being your client to get the service levels you used to supply, not what you currently supply. You can close the request to collect the defy.....it is not faulty it is missing a part. The fan that looks like it was stored in water..... Well let's see when that blows. The Dremel that got tossed around and the switch is on its way out..... Let's see how that goes. Wait, yes you will probably see me again when you collect these items over time. So I guess for now I will try get the service via other online shops.