Title: Takealot Refusing Responsibility for Damage Caused by Defective Product

I am extremely frustrated with how Takealot has handled this matter.

I purchased a power bank from Takealot which malfunctioned during normal use and damaged my cellphone. While Takealot refunded the power bank, they are refusing to compensate for the damage caused to my phone.

claiming:

The phone was not purchased from Takealot, and

There is “insufficient proof” the power bank caused the damage.

What makes this worse is the endless back-and-forth, with every response coming from a different agent, forcing me to explain the same issue repeatedly. All details were already provided, yet the matter keeps getting delayed with excuses and shifting requirements.

Takealot’s position is completely unacceptable and ignores Section 61 of the Consumer Protection Act, which clearly states that suppliers are strictly liable for damage caused by defective goods.